Starbucks Complaint
Thursday, June 30th, 2005I patronize Starbucks. Yes, I’m sure you find that shocking. I like two of their drinks, but the one I order 95% of the time is the Iced Americano. I always get the Venti because I am a total coffee hound. I finally found the complaint/complement form on Starbucks’ site, and here’s what I wrote:
The drink I order 95% of the time at Starbucks is a Venti Iced Americano. I’ve ordered hundreds of these over time, and I can’t help but notice that they are not made in a consistent manner and I am often disappointed with what I get.
The cup is filled half way with water, then the shots are added and then there will be a few ice cubes added as an afterthought.
Once in a while, I get one that still has ice in it when I’m 100 feet from the store. It seems to be a problem for me to both get “lots of ice” (yes, I’ve tried that tactic) and room for cream.
Why do the vast majority of barristas make this drink so poorly? I asked a *former* barrista and was informed that ice and a *small* amount of water is supposed to be added to the cup.
It just seems like there is a training gap here. Since I feel like a PITA for asking for my drink to be remade, I often leave the store feeling slightly ripped off.
Thanks for your attention,
Nicole
The entry with the reply.



